Privacy Policy

Privacy Policy

Last Updated: June 2, 2026


Introduction

Emerald Heritage Properties respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website, forms, phone calls, email, and SMS communications.

By submitting your information to Emerald Heritage Properties, you agree to the practices described in this Privacy Policy.


Information We Collect

We may collect personal information that you voluntarily provide to us, including:
  • Name
  • Phone number
  • Email address
  • Property address
  • Information related to your property inquiry or service request
  • Any other information you choose to provide through our website or communication channels

We may also collect certain non-personal information automatically when you visit our website, including:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
 

How We Use Your Information

Emerald Heritage Properties uses the information we collect to:
  • Respond to property inquiries
  • Communicate about appointments or requested services
  • Provide property-related updates
  • Follow up regarding real estate service requests
  • Provide customer support
  • Improve our website and services
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations

We do not use SMS consent for unrelated marketing purposes under this customer-care messaging program.
 

SMS Communications

If you opt in to receive SMS messages from Emerald Heritage Properties, you may receive customer-care text messages related to your property inquiry, appointment scheduling, service updates, transaction updates, or customer support.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP. Consent to receive SMS messages is not a condition of purchase.
 

Sharing of Information

Emerald Heritage Properties does not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes.

All categories in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.

We may share information only when necessary to provide requested services, comply with legal obligations, protect our rights, prevent fraud, or operate our business systems.
 

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent are excluded from all sharing described in this Privacy Policy and will not be shared with any third parties.

Mobile information may only be used to provide services you have requested, including:
  • Property inquiry responses
  • Appointment reminders
  • Service-related communications
  • Transaction-related communications
  • Customer support messages

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website activity, and support website functionality.

Cookies are small files stored on your device. You may adjust your browser settings to refuse or disable cookies; however, some website features may not function properly if cookies are disabled.
 

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 

Your Rights and Choices

You may request to access, correct, update, or delete your personal information, subject to applicable legal requirements.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

You may also contact us directly using the contact information below.
 

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:
Emerald Heritage Properties
Phone: 937-770-4901
Email: info@emeraldheritageproperties.com
Website: https://www.emeraldheritageproperties.com